Refund policy

Last updated: Sept 19, 2025

1. Overview
At Prime Easy LLC, customer satisfaction is important. Please read our return and refund policy carefully to understand your rights and obligations for returns and refunds.

2. Eligibility for Returns
- Returns are accepted within 30 days from the date of delivery unless otherwise stated on the product page.
- Items must be unused, in original condition to be eligible for a refund.
- Some items are non-returnable: perishable goods, personalized/custom items, digital downloads, and clearance items (specify if applicable).

3. How to Initiate a Return
- Contact our customer support at returns@prime-easy.com with your order number, item(s) to be returned, and reason for return.
- We will provide return instructions and a shipping address (if applicable).

4. Return Shipping & Costs
- Unless the return is due to our error (defective or incorrect item), the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method and purchasing shipping insurance for returns.

5. Refund Processing
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary by payment provider.

6. Exchanges and Damaged Items
- If you received a defective or damaged item, contact us at returns@prime-easy.com within 7 days of delivery with photos and order details. We will evaluate and arrange a replacement or refund as appropriate.

7. Cancellations
- Orders may be canceled within 24 hours of placement if the order has not yet shipped. Contact support@prime-easy.com to request cancellation.

Contact: returns@prime-easy.com